Scottish National Portrait Gallery

In April 2009, the Scottish National Portrait Gallery (SNPG) closed for a major refurbishment and redevelopment project. The redevelopment project, entitled Portrait of the Nation, cost £17.9 million, funded through support from the Heritage Lottery Fund, Scottish Government, grant giving trusts and donations from individuals.  Completed in December 2011, the Portrait of a Nation project resulted in the refurbishment of the existing galleries and creation of new gallery spaces, new visitor facilities, and new opportunities for learning and outreach with a range of audiences.


National Galleries of Scotland commissioned Jura Consultants to conduct an evaluation of the project, one year following the reopening of the gallery. The aim of the evaluation project was to consider the impact of the redevelopment project following its first year in terms of the visitor experience and the gallery operations. The evaluation was carried out through a series of engagement with staff, stakeholders and SNPH visitors. We gathered feedback from a number of perspectives including visitors that engaged with the SNPG before its redevelopment, new visitors to the Gallery, participants in activities and events programmes, general public that have not yet visited the Gallery, staff members and stakeholders. The outcome of the evaluation was a report that was designed to fulfil a number of needs, including supporting the further development of the SNPG and reporting the outcomes to the Scottish Government, Heritage Lottery Fund, donors and other stakeholders